Frequently Asked Questions
If you didn't find an answer to your question in this FAQ,
please feel free to contact our team,
we will try to answer your question within two business days.
What is Mobiscope IP?
Mobiscope IP™ is an online service which allows you to monitor your home/office activities in real-time.
All you need is a network camera to record everything that goes on when you are away.
Mobiscope IP transfer the video in real-time to your iPhone or iPod Touch.
And you don't have to install any additional software.
Does Mobiscope IP support web cameras?
Mobiscope IP doesn’t support web cameras.
However you can use Mobiscope to view up to four web cameras.
You may learn more about Mobiscope here.
Is Mobiscope IP free?
Yes it’s free. Mobiscope IP is in alpha stage now and is offered “as is”.
SHAPE Services offers you to try this new service.
If you have any problems or suggestions, feel free to contact us. We are always ready to help you!
Can I view several IP cameras from one iPhone?
Yes, you can view up to four IP cameras from one iPhone simultaneously. Just add network cameras to your camera list.
Where can I find documentation?
You can find the Getting Starting Guide (for quick start) here.
I can't receive a picture from my netcam. Which address should I insert?
You have to insert your camera network address (like http://192.168.1.110) in the URL field.
You camera must be accessible over the Internet.
Press Test connection button to test the availability of the camera.If it doesn’t work please insert the direct URL to the camera picture (like http://192.168.1.110/picture.jpg) and test connection again.
Note that the direct URL to the camera picture depends on manufacturer and camera model.
How do you protect security of remote access?
All data transferring between camera and your iPhone or iPod Touch is strongly encrypted. Connection to Mobiscope Server is completely safe. The server's only function is to provide a communication channel between your mobile device and network cameras.
How can I contact SHAPE Services for support?
If you have any technical problems or suggestions about Mobiscope IP, please contact our support team.
|
|
|